our Confidentiality policy
following the law 25
Update - september 13, 2023
At the Vo Dentistes office, we are committed to protecting the confidentiality and security of our patients' personal information. This privacy policy explains how we collect, share, use and protect your personal information in accordance with applicable laws and regulations.
Personal information collected automatically
By connecting to our website, certain personal information is exchanged between your computer and our server. This exchange is necessary so that the data contained on our site can be correctly communicated to the computer equipment you use. This personal information is kept by the Clinic only for technical and statistical purposes related to the performance of our website.
The information covered is as follows:
• the domain name of your Internet service provider;
• your IP address;
• your browser (Explorer, Firefox, etc.);
• your operating system (Windows, Mac OS, etc.);
• the date and time of your visit;
• the Internet pages consulted.
Use of cookies
The clinic does not store any connection cookies (commonly called “cookies”) permanently. Only a temporary connection cookie is used during your visit to our site in order to improve the performance of certain features present there.
You can deactivate your cookies through your web browser. However, this deactivation may have the effect of restricting certain functionalities of our website.
Information that We Collect
We collect personal information from our patients to provide them with dental services. This information may include, but is not limited to:
Contact information such as your name, postal address, email address and telephone number;
Demographic information such as your age and gender;
Health information such as your medical history, current medications and allergies;
Insurance information, such as your policy number and insurance company;
Biometric information such as dental x-ray and imaging.
How we use your information
We use your personal information to provide you with dental care, including:
Facilitate making appointments;
Perform dental examinations and treatments;
Maintain and update my dental records;
Manage patient accounts;
If needed, send prescriptions to pharmacies, hospitals, and dental laboratories by: fax, phone, online or through a private courrier service;
If needed, send referrals to several dental specialists by: fax, phone, paper or online;
Contact you with reminders and tracking information and;
Process payments and insurance claims.
We may also use your information to improve our dental services and to comply with legal and regulatory requirements.
We only collect personal information necessary for the purposes identified in this policy. Personal information is not used or disclosed for purposes other than those for which it was collected, except with the consent of the individual concerned or as required by law. Personal information is only retained for as long as necessary to fulfill these purposes.
Our collection methods
Personal information will be collected through a combination of online and paper forms, in-person interviews and any communication with Vo Dentistes clinic staff.
Information sharing
We do not share your personal information with third parties except as necessary for the provision of dental services, such as with dental laboratories for creating dental appliances, or with insurance companies for processing claims.
The Vo Dentistes clinic undertakes not to give, sell or rent my personal information to third parties. We will only share information with your consent or when required by law.
Location of your information
Personal information is generally stored or processed in facilities located in Quebec. Some of this data may be processed by third parties outside Quebec. If this is the case, the Vo Dentistes clinic takes reasonable measures to ensure the protection of your data with the third parties in question.
Information security
We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. Despite this, no security mechanism can guarantee perfect protection and there will always be some residual risk.
Our office uses secure records systems, effective identity and access management, and physical safeguards to protect your information, all in accordance with applicable laws and regulations.
Your rights
You have the right to access, modify or delete your personal information. You may withdraw your consent to the collection and use of your personal information at any time. However, this could prevent the Vo Dentistes clinic, for example, from providing you with adequate dental services.
You have all rights consistent with legal and regulatory requirements.
If you wish to exercise these rights, please contact the person responsible for the protection of personal information, Dr. Jocelyne Vo, at 514-379-1888.
Changes to our privacy policy
We reserve the right to modify this privacy policy at any time in order to maintain compliance and reflect any changes to our process for collecting personal information.
If we make material changes to the Policy, we will notify you by posting a notice or uploading a new version of the Policy on our website.
Contact us
If you have any questions regarding our privacy policy or the treatment of your personal information, please contact us at 514-379-1888.
Effective date: September 1, 2023
Date of last update: September 13, 2023